Privacy policy

1. Scope

This policy applies to estatemeld.site and direct enquiries made to Estate Meld. A client’s own Estate Meld implementation may require a separate collection notice and privacy arrangement that reflects the client’s systems, locations, and responsibilities.

2. Information we may collect

If you contact us by email or WhatsApp, we may receive your name, contact details, company, website, preferred meeting time, and the information you choose to include in your message. Our hosting and network providers may also process basic technical information needed to deliver and protect the website, such as request and device information.

The interactive demonstration asks visitors to use fictional details. Both the demo and the agency-question chat send messages and recent conversation context through Estate Meld’s server to OpenAI to generate replies. We request responses without response storage. The website does not save chat transcripts to its database or create a live agency enquiry from these chats. Please do not enter sensitive or real customer information; our AI and infrastructure providers may process requests under their own terms.

We count demo starts, demo completions and successful form requests by day and enquiry type. These counters contain no message text, names, email addresses or persistent visitor identifiers and are kept for up to 90 days. Browsers that send a Do Not Track preference are excluded from these optional counts. Short-lived protective request counters use a daily keyed hash of the network address and expire within one day.

3. Why we use information

We use enquiry information to respond, arrange conversations, understand potential project requirements, prepare proposals, maintain business records, and protect the website and our services. We do not use the public demo to make decisions about real people.

4. Sharing and service providers

If you submit a demo request, access request or product feedback form, we collect the information shown on that form to review and reply to you. Submissions are stored in our business database and sent to the Estate Meld contact inbox. If you choose WhatsApp or LinkedIn, those services handle information under their own privacy terms. We may also disclose information where required by law or to protect legal rights.

5. International processing

Estate Meld can work with clients internationally, with a current focus on Australia and New Zealand. Some service providers may process information in other countries, including locations where their infrastructure or support teams operate. The exact providers and locations relevant to a client implementation are discussed during project scoping.

6. Retention and security

We retain direct enquiry and business information only for as long as reasonably needed for the purpose it was collected, legitimate business records, dispute resolution, or legal requirements. We take reasonable steps to protect information, while recognising that no internet service can guarantee absolute security.

7. Access, correction, and complaints

You may ask what personal information we hold about you, request a correction, or raise a privacy concern by emailing senuja@estatemeld.site. We will review the request and respond within a reasonable period, subject to applicable law.

8. Marketing messages

We do not add website visitors to marketing lists through the interactive demo. If we send commercial electronic messages, we will use appropriate consent and provide a way to opt out.

9. Changes to this policy

We may update this policy as Estate Meld’s services and information-handling practices develop. The latest version and update date will remain available on this page.